IBM.

IBM India pvt ltd.
G1 block.
Manyata embassy business park.
Nagawara outer ring road.
Banglore.

IBM India pvt ltd.
Embassy Golf links.
D block.
Koramangala.
Indranagar intermediate ring road.
Banglore.

IBM India pvt ltd.
Mindspace cyberabad.
Bldg no 3.
survey no.64.
Apiic software layout.
hitech city.
madhapur.


1) IBM.
    Technical support executive.
    Providing voice & email- technical help desk services.
    Support to IBM internal end users and external commercial account end users across north america, emea & AP.
    Handle inbound calls/emails/chats regarding technical issues for end users.
    Remote infrastructure support delivery platform problem cause analysis.
    Ability to meet a set of defined account agent productivity measurements.
    Understanding of operating systems.
    Windows 2000/NT/XP configuration options and troubleshooting.
    Excellent oral and written communication skills.


2) IBM.

Building no 3.
IBM.
Raheja Mindspace.
Hi-tech city.
Hyderabad.

IT help-desk.
Service desk delivery
Technical support.
Voice processing.

Providing voice, email & chat support to IBM Internal end users and external commercial account end users across North America, emea & ap.The job will require you to handle inbound calls/emails/chats regarding technical issues for end users.

#Remote infrastructure support delivery.
#Perform problem cause analysis.
#Resolve routine customer problem.
#Ability to identify opportunity & implement process improvements.
#Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements. \

Mandatory skills.

#Understanding of operating systems, windows 2000/nt/xp configuration options troubleshooting.
#Browser support.
#Strong computer skills required.
#Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token ring, Ethernet, Lan/wan.
#Excellent oral and written communication skills.
#Excellent customer service orientation.  


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